Where can I park During my stay?

Street Parking:
Public street diagonal parking spaces are available directly in front of the hotel. These spaces are free and do not have time limits.

 

Courthouse Parking:
Additional parking is available at the courthouse across the street. These spaces are free Monday–Friday from 5:00 PM to 7:00 AM, and free all day Saturday and Sunday.

 

Parking Garages:
Most guests are able to find parking directly in front of the hotel. If those spaces are full, there are two nearby parking garages available at no charge. No parking pass is required.

 

Smith County Parking Garage — approximately one block from the hotel on Ferguson Street

210 E Ferguson St, Tyler, TX 75702

 

Fair Plaza Garage

208 S College Ave, Tyler, TX 75702

 

In summary:

Your first option is the free public parking directly in front of the hotel. If those spaces are unavailable, you can use the courthouse parking during its free hours or either of the nearby parking garages, which are always free.

 

 

What is the Cancellation Policy

All reservations must be paid in full at the time of booking. Reservation charges are considered fully refundable prior to 4pm CST 7 days in advance of your check-in date (less a $20 administrative fee). All reservations are considered final and fully non-refundable after 4pm CST 7 days in advance of your reservation check-in date. The Thomas Hotel is not responsible for weather conditions, personal emergencies, schedule changes, illness, or any other unforeseeable events that may lead to reservation changes or cancellation.

 

 

is payment required upon booking?

All reservations must be guaranteed with a valid major credit card, with the full amount for room rates and taxes authorized and paid in full at the time of booking.

 

 

What are the hours of the Judge Cocktail Bar?

Our cocktail bar, The Judge, is open to the public Tuesday-Thursday from 2:30-8pm and Friday & Saturday from 2:30-10pm. For guests of The Thomas Hotel, The Judge service is available outside of public hours. Although, let a staff member know about your timing in advance. 

 

 

Is there always a Thomas Hotel staff member Available?

A member of the Thomas Hotel team is available 24 hours a day to assist guests, but we do not always have a staff member on-site. If a need arises, visit our lobby area or call (903) 426-8958.

 

 

is there coffee in the Morning?

All suites are equipped with Nespresso machines and complimentary pods. Additionally, the Foundry Coffee House is within 1 block. 

 

 

Is there an elevator?

It is important to know our property does not have an elevator and all guest rooms except for our Main Level Premium Suites require stair access. A Guest Expert is always be on property during check-in time and ready to assist with luggage portering. Since our main entrance is located on the middle floor, you should never need to travel more than one flight.

 

 

Is Smoking allowed?

No. A Designated Smoking Area is located outside and away from the building and guests are responsible for the proper disposal of cigarette butts.

 

 

Are dogs allowed?

In order to keep our property free of any unnecessary allergens or disruptions, The Thomas Hotel is not pet-friendly. We are happy to recommend a local boarding option. Please see our guest policy for additional details.